Shipping within India is available for all orders.
For International shipping, please contact email@example.com.
GST will be applied to orders dispatched within India – for product(s) on which GST is applicable. All our prices are inclusive of GST.
At Clios Heritage Store, the delivery time will depend primarily on two factors: item availability and shipping service. Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address. Unless otherwise noted, all items available for purchase on the website are in stock. Because each craftsman and artisan’s process is unique, shipping times may vary. Look for additional information on the product page for individual shipping times.
“Some items carry a special delivery timeframe that may differ from that of other items.”
If your product carries a special delivery timeframe, you will be notified at the stage of checkout of your order, on the website. However, in certain extraordinary cases beyond our control, if we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email with a new timeframe for delivery.
Since we source our products from artisans, Master Craftsmen across the length and breadth of India, shipping times may vary significantly for some products. However, we will endeavor to get our products to you as soon as possible!
Our shipping partner is ship rocket, Monday through Friday between 9 AM to 7 PM IST and the shipping time does not include public holidays in India and Sundays. The normal delivery time for the orders is 7-9 days. Delivery time is also subject to factors such as strikes or transport delays due to bad weather by our shipping partners or caused by destination customs clearance processes, which are beyond our control. Delivery delays can occasionally occur. On the rare occasion where the delivery takes more than 12 days, please contact firstname.lastname@example.org.
As soon as your order ships, you will also be sent Shipping Tracking Information, using which you can also track your shipment.
We take great care in delivering your products to you through our reputed shipping partner(s).
Customs duties and taxes, assessed by the custom authorities, if any, will have to be borne by the customer according to the laws of the land and these should be paid by the customer himself at the time of delivery. We are not responsible for any delays caused by destination customs clearance processes.
If you fail to receive an item shipped to you on account of providing inadequate or inaccurate shipping address or your non-availability at the address provided, the transaction will be cancelled and the item will be returned to us. We will be entitled to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing your order and any other services provided to you – the remaining amount post such deductions shall be returned to you. Such an error may include, but is not limited to; invalid or incomplete address information; incorrect zip code; incorrect state (or country) information; typographical errors; or transposed digits.
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery. If any order is cancelled, while the product is out for delivery, or any delivery is not accepted by you, Clios Heritage Store reserves the right to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing your order and any other services provided to you – the remaining amount post such deductions shall be returned to you.
If any of our products are delivered in a damaged condition, please do get in touch with us informing us about such products, along with photos of the damaged products, within 48 hours of delivery of such a product, as per the terms & conditions set in our return & refund policy.