We want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and ground-level artisans and craftsmen depends on high-quality products and extraordinary customer service.

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase or gift, under the mentioned circumstances, you can return/exchange the product within 48 hours.

In the unlikely event that your merchandise arrives damaged, you should email support@cliosheritagestore.com along with a photo of the damaged product within 36 hours of receiving the product.

Full Refunds will only be provided in the following cases:

  1. Genuine quality issues – please provide us the details of the issues in quality in your first communication to us.
  2. Packages lost in transit.
  3. In case Product got fully damaged while in-transit with proper proof of photography or videography required before claim.

In the above mentioned cases, refunds can only be granted if a request for a refund has been put in within 48 hour of delivery of the product.

Before you return a product, Please take a moment to understand each product is handcrafted and unique in its own way, an irregular weave or print or a stitch shall not be considered as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.

We will be happy to replace any damaged / incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including delivery charges, if any, on originally shipping the product to you.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.

Strictly, no refunds will be given in the following cases:

  1. In case of minor design and color variations. As all our products are handmade there will always be some variation between products which are displayed on our website.
  2. In-case of minor dimension changes. The dimension of the product can not be exactly the same which is mentioned in our product description.
  3. In-case of minor variation from the Product Image. As most of the product’s pictures were taken by the photographer, the light effect product might look little different than the original product.
  4. Incorrect or outdated delivery address provided by the customer
  5. Incorrect address format including any form of a PO Box address
  6. On three failed delivery attempts by the courier
  7. If the package is refused by recipient
  8. If the products returned are in a used or damaged condition

Exchange of the Product:

We always value our customer to exchange the delivered product. In that case Forward and Return Shipping Charges will be applicable and customers have to pay extra shipping charges before exchanging the product.

No refunds will be provided if the Clio’s customer service is not intimidated by email or otherwise within 48 hours of delivery of the goods to your address about the customer’s desire to seek a refund/replacement.

Please ensure that the returned merchandise is unused, undamaged and is in a saleable condition.

We request you to maintain the original packaging of the items to be returned, including the Clio’s tags.

Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

After receiving item(s), your request for refunds would be processed. Upon receiving your refund/return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any.

In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end.

For Credit Card / Debit Card / Net banking or PayPal Transactions:

Upon receipt of your refund / return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any. As the charge on your credit card / PayPal account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods (including taxes, and delivery charges on the original purchase) to the credit / debit card used for the online transaction.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.